Production Time and Delivery

We pride ourselves on making and shipping our products as quickly as possible. Framed/unframed prints are shipped out within 2 - 5 business days once the order is placed. The courier might take an additional 2 - 4 business days for the order to arrive at your provided address.

We offer free shipping for orders over $150.

We do not accept PO Box addresses because our shipping partners are unable to access them.

Commonly, the courier will require a signature upon delivery. However, if you anticipate that you might not be at home to receive the print(s) and there is a safe place to leave it, outside of the weather, please make notes in the comment section upon check out.

Through Our Lens only offers shipping Australia wide. If you would like to purchase any of our photos from outside of Australia, please send us an email with your order enquiries and delivery address. We will get back to you shortly.
Alternatively, please refer to the RipTide prints website.

Refund Policy

We are not required to provide a refund or replacement if you simply change your mind.

However, you are eligible for a refund or a replacement if the item:

-   Has a problem that would have stopped someone from buying the item if they had known about it.

-   Is significantly different to sample photos or provided description. 

    Returning an Item

    To return an item, please post to the following address:
    15 Boambillee Avenue, Vaucluse NSW 2030

    Shipping costs when returning an item are at buyer's expense and are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the total amount. 

    Estimated time of delivery of your exchanged product may vary depending on where you live. If you are shipping an item over $75, we advise using a trackable shipping service or purchasing insurance to go along with your service. There is no guarantee that we will receive your return item.